CRTC Compliance

Kurnl provides open-access fibre infrastructure within multi-tenant residential buildings.

Kurnl is not a retail internet service provider. Instead, we enable multiple independent ISPs to operate on shared infrastructure, giving residents choice and improving service quality.

All retail services are provided directly by participating ISPs.

Kurnl operates in accordance with applicable Canadian telecommunications regulations.

This includes:

• Supporting fair and non-discriminatory access to infrastructure
• Enabling competitive service provision by independent ISPs
• Adhering to applicable licensing and regulatory requirements

Additional regulatory obligations may apply to participating service providers.

Kurnl’s infrastructure is designed to support multiple service providers on equal terms.

Our model:

• Does not require exclusivity agreements
• Allows residents to choose their preferred provider
• Enables competition within buildings
• Supports long-term infrastructure value for property owners

This approach aligns with global best practices in open-access fibre networks.

Internet, television, and related services are delivered by independent ISPs operating on the Kurnl network.

Each ISP is responsible for:

• Service delivery and performance
• Pricing and billing
• Customer support
• Compliance with applicable consumer protection regulations

Residents should contact their selected ISP directly for service-related inquiries.

If you have a concern related to your telecommunications service, we recommend contacting your service provider directly.

If your issue is not resolved, you may contact the appropriate regulatory body, including the Commission for Complaints for Telecom-television Services (CCTS), where applicable.

Kurnl may be contacted for infrastructure-related inquiries.